We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Rotherham! This is a fantastic opportunity to join our friendly, well‑established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
We’re looking for a part‑time customer service superstar who can help create a really positive, welcoming, friendly and efficient environment for customers and their pets. Hours are split shifts: 2.5 hr per shift 8‑10.30 am and 2.5 hr 4.30‑7.00 pm, and 2 weekends per month – 23.5 hr per week average.
Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long‑lasting impression!
We operate a deskless reception. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. They are guided to their seat in the waiting area, offered refreshments, and a Customer Experience Coordinator completes the check‑in process on a tablet, talks through the services we offer that may be of benefit (e.g., our Pet Health Plans). After the appointment, the clinical team hands the customer back over to our Customer Experience team, who complete the check‑out process and ensure any questions are answered. We’re looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.
Benefits
* Profit share bonus
* Long service recognition
* Income protection
* Compassionate leave
* Surgery discounts
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