About the Role
We're looking for a hands-on Account Manager to join our expanding Dual Management division, overseeing the staff working in prestigious residential buildings primarily across London. This isn't your typical desk-based account management role - it's a dynamic, operational position where you'll be out on site, solving problems, and building strong client relationships. You'll have full responsibility for your own portfolio of sites, combining people management with client-facing account duties. If you thrive in a fast-paced environment where no two days are the same, this could be perfect for you.
Operations & Team Leadership:
* Line management of on-site staff across multiple locations
* Managing rotas, holiday cover, and ensuring sites are fully staffed
* Performance management - including having those difficult conversations when needed
* Handling escalated complaints and resolving operational issues
* Regular site visits across London (and occasionally further afield)
* Providing accurate information for payroll and invoicing Client Account Management:
* Acting as the main point of contact for your portfolio of clients
* Responding to queries promptly and professionally
* Building and maintaining strong client relationships
* Client entertainment and networking to strengthen partnerships
* Identifying opportunities to enhance service delivery What We're Looking For
Essential:
* Proven experience managing a team - you're comfortable with performance management and can handle challenging conversations
* Background in operations, hospitality, retail management, or similar fast-paced environments
* Excellent relationship-building skills with both clients and team members
* Strong organisational abilities - you can juggle multiple priorities without dropping the ball
* Comfortable working independently while being part of a collaborative team
* Comfortable commuting around London using public transport (expenses paid)
You Might Be:
* An Operations Manager looking for more client-facing responsibility
* A Regional Manager from hospitality or retail seeking a new challenge
* An Assistant Manager ready to step up to full portfolio responsibility
* Someone who loves being out and about rather than stuck behind a desk What's In It For You?
* Join a supportive, collaborative team where your ideas are valued
* Be part of a rapidly expanding division with genuine growth opportunities
* Varied, interesting work across premium residential properties
* The autonomy to manage your portfolio your way
* Work with a company that invests in its people
* Comprehensive benefits package including private medical, enhanced maternity, free lunches on Fridays, team social budget and many opportunities to socialise