The Propositions Planning & Performance Manager plays a critical role in supporting the Member Propositions Director and Member Propositions team to deliver on their customer and commercial obligations. The team is at the forefront of delivering Nest’s customer strategy and this role ensures smooth delivery by managing governance processes, driving continuous process improvement, performance monitoring and measurement and enabling effective stakeholder engagement. Working closely with Proposition Managers, the postholder will help maintain high standards of performance, compliance, efficiency, and collaboration across the team and the stakeholders teams they collaborate with. The minimum criteria for this role are: Must have experience of working in a product or proposition team in a similar role Must be able to manage multiple projects at once and have strong project management experience Able to confidently use key IT packages (MS Office suit essential and knowledge / use of planning software) Highly numerate and literate Able to work with many differing stakeholders, across differing functions and seniority Must have experience and skills to organise and facilitate large workshops High comfort with tracking KPIs, OKRs etc. Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, twice a week, or more, as required) reduce or vary working hours reduce or vary the days worked work compressed hours job share Click here to see the benefits we offer at Nest. For more information about our recruitment process click here Directorate/Department Overview The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes: Definition of our customer strategies Developing, maintaining and evolving our customer value propositions The brand and marketing of Nest to our customers The design of the service experience our customers enjoy across all channels Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe Organisational Overview Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications. Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected] .