In Westmorland and Furness our vision is for every child and young person to have the best start in life, to grow, to thrive and to be prepared for a successful adult life. We have an opportunity for an Information, Support and Advice Officer to join our Family Hub Team supporting our service across the South Lakes area. You will work in a complex customer service area, undertaking day to day administrative duties for the Family Hubs and being the first point of contact for families and young people offering support and advice and helping them access local services. Who we are looking for… The right candidate will have proven experience of providing a high level of service delivery and excellent customer service, as well as experience of working within a large, complex organisation and of planning and prioritising workload. We are looking for candidates with strong communication skills both written, face-to-face and over Teams as well as excellent organisation and attention to detail. You will need an awareness and understanding of Family Help and Family Hubs and the ability to engage with colleagues and partners at all levels as well as our families and young people. If you are interested in this opportunity and would like to have an informal chat to find out more, please contact Heather Gray, Family Hub Manager heather.gray@westmorlandandfurness.gov.uk What can we offer you! Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk) Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification Role Profile To apply please click the Apply Now link below.