VTA Recruitment are looking for an Service Administrator to join a family run business in Oldham specialising in the Transport/Engineering industry. The organisation runs a successful business, operating 2 busy depots in Oldham and Peterlee.
Role: Working within a friendly team, the ideal candidate will deliver excellent customer service and hold previous experience within the transport/vehicle industry. As an Administrator, you will oversee a team of service technicians that are deployed to complete maintenance work throughout the Northwest and Northeast of the country.
Main duties:
* Dealing with customer enquiries over the phone and email.
* Delegating engineers to customer sites for repairs and breakdowns and escalating jobs where needed.
* Completing customer reports and service logs.
* Arranging and delegating repairs to be completed in the workshop.
* Completing quality check services and updating records.
* Liaising with customers in confirming a breakdown of costs and managing bookings.
The successful candidate must:
* Be methodical in their approach and able to work under their own initiative.
* Have strong communication and customer service skills.
* Have a sound understanding of computers and adapt to in-house software & IT systems.
* Be able to work well in fast paced environments.
* Have previous experience in the industry.
Working Hours
* Monday - Friday
* 08.30am - 17:00pm TBC at interview
* £25k - £28k
* 25 days holiday per year
* Temp - Perm