Job Title: Business Administration Manager
Location: Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE
Salary: £32,000 - £40,000 per year
Working Hours: Core hours are Monday – Friday, 8am - 5pm
Job Type: Full-time, Permanent
Company: MJP Electrical Services Ltd
Join Our Growing Team
MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol, we are expanding while remaining focused on delivering outstanding customer service. If you're looking to make a significant impact in a thriving business, this is the perfect opportunity for you.
Role Overview
We are seeking a highly organised, proactive, and customer-focused Business Administration manager. This role is pivotal to the smooth running of our operations, and you’ll be involved in key administrative, HR, and finance tasks that support our employee relations, finance department, and ensure the business operates efficiently.
Key Responsibilities
Administrative Support:
* Oversee and arrange internal documentation, which includes tasks related to filing and data entry into systems.
* Ensure that our Operations manuals and Standard Operating Procedures (SOPs) are current and regularly updated.
* Keep accurate records of customer interactions, job schedules, and service requests within the company systems.
* Update policies as necessary.
* Taking meeting minutes and tracking actions using accountability and project management software.
Finance
* Conducting reconciliations for bookkeeping.
* Preparing and delivering payroll to the accounting team.
* Maintaining data entry quality to ensure accurate KPI reporting.
* Overseeing material inventory and asset levels.
* Overseeing fleet management.
* Acquiring necessary policies and accreditation.
HR & Employee Support
* Maintain good relationships with employees, offering support for day-to-day wellbeing.
* Monitor and report on staff performance, assisting Operations and Sales with performance reviews and staff feedback.
* Maintain accurate HR records, including scheduling time off and ensuring employees are paid correctly and on time.
Customer Support & Coordination (cover For Sickness And Holiday)
* Organise and schedule jobs, ensuring prompt and efficient dispatch of engineers.
* Ensure ongoing communication with customers throughout the day.
* Follow up with customers to gather feedback after job completion and ensure satisfaction.
* Handle enquiries via phone, email, and third-party platforms (e.g., Check-a-Trade).
Requirements
Experience and Skills Required:
* Strong administrative and organisational skills, with a keen eye for detail.
* Bookkeeping experience and a basic understanding of finance and accounting principles.
* Advanced proficiency in Microsoft Office (Word, Excel) for managing data and documentation.
* HR knowledge or experience working with performance management, staff scheduling, and compliance is a plus.
* Ability to multitask and adapt quickly to changing demands.
* A systematic and methodical approach to managing work, with the ability to suggest and implement efficiency improvements.
* Proven experience in customer service, preferably in a fast-paced environment.
Personal Attributes
* Highly organised with excellent time management and scheduling abilities.
* Positive, friendly, and outgoing, with exceptional communication skills, both written and verbal.
* Strong ability to work under pressure and manage competing priorities.
* Self-motivated and proactive, with a passion for delivering outstanding customer service.
* Strong desire to contribute to the growth and success of the business.
* Attention to detail and the ability to spot inefficiencies or areas for improvement.
* Resilient with the ability to remain calm and effective in challenging situations.
Benefits
What We Offer in Return:
* A competitive salary of £30,000 - £40,000, based on experience.
* There are opportunities for career advancement within the company, including the potential to transition into roles in HR or finance leadership.
* Pension scheme to support your future.
* Wellbeing initiatives and a gym membership to support a healthy work-life balance.
* Team fun days and social events.
* 25 days of holiday plus bank holidays (pro-rata).
Additional Information
* Free on-site parking and company medical insurance.
* Commission pay and additional performance-related incentives.
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