We are currently seeking a Office Administrator to join our thriving team at Anglian Home Improvements on a temporary basis for 12 months. You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service. We're looking for a detail‑oriented and customer‑focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards and ensuring each customer has a positive experience.
Responsibilities
* You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
* Coordinate installation teams, trades, and customers to ensure smooth project execution.
* Monitor and track appointment schedules and installation plans to ensure deadlines are met.
* Maintain accurate records of project details related to installations.
* Resolve operational issues efficiently to minimise disruptions.
* Process purchase orders and reconcile invoices.
Qualities & Requirements
* Excellent communication and interpersonal skills.
* Strong organisational abilities with a keen attention to detail.
* Ability to manage multiple tasks and prioritise effectively.
* Proficiency in Microsoft Office suite (Word, Excel, Outlook).
* Familiarity with customer relationship management (CRM) software is advantageous.
* Competitive salary.
Benefits
* Pension.
* 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
* An additional paid day for your birthday.
* Paid time off annually to volunteer.
* Comprehensive health & well-being benefits including access to in‑house occupational health & well-being resources, discounted gym memberships, employee assistance programme, and mental health resources.
* Heavily discounted employee purchase scheme on all Company products.
* Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones.
* Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions.
* Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products.
* Employee recognition schemes.
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
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