PFI Performance & Compliance Manager
Location: North East
Salary up to £70,000 + bonus
Role: Compliance Monitoring and Auditing
Facilities management contract
PFI
Role Summary
We have an opportunity for a PFI Performance & Compliance Manager in the Nort East to support the operational management, compliance assurance and performance monitoring of a PFI project in the North East. The role focuses on auditing FM service delivery, monitoring contractual performance, and providing clear, evidence-based reporting to senior stakeholders and the public sector client.
Key Responsibilities
Monitor FM performance against contractual KPIs and service standards
Audit FM systems, processes and quality management arrangements
Validate service scoring and challenge performance where required
Review helpdesk and reactive works performance, supporting timely close-out
Carry out site inspections and physical audits to identify areas of underperformance
Record, track and follow up corrective actions to resolution
Produce clear monthly performance and compliance reports
Support the day-to-day operation of the SPV and attend contract meetings as required
Skills & Experience Required
Experience in PFI, estates, FM, asset management or compliance environments
Strong understanding of performance monitoring and compliance auditing of PFI contacts
Ability to interpret contracts, legislation and regulatory requirements
Confident communicator with the ability to challenge constructively
Strong reporting, organisation and stakeholder management skills
Ideal Background
SPV, NHS Trust, Facilities Management or consultancy experience
Exposure to healthcare or complex operational environments
Knowledge of quality management systems (e.g. ISO standards)