JOB DESCRIPTION The Guinness Partnership is recruiting for a Lettings Officer to join our team in London on a full-time permanent basis. The successful candidate will work closely with several of our customer-facing teams to ensure our homes are let within target and safely, you will: Focus on the allocation of our homes. Manage the end-to-end lettings process. Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let. Conduct applicant eligibility and pre-tenancy procedures. What were looking for: As a Lettings Officer, you will juggle lots of different tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess: Experience & understanding of letting homes in the social housing or private rented sector. A passion for brilliant customer service and delivering great performance. Exceptional time management and organisational skills An understanding of the importance of regular consistent communication - by phone, email, text, or letter. Great listening skills and a can do attitude. The ability to recognise the importance of service improvement with a focus on great customer outcomes. Excellent attention to detail and the ability to follow agreed procedures and processes. If youre interested in joining us and would like to apply for this role, we would love to hear from you! The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme