Job Description
Customer Sales & Retention Consultant
Contract: Full-Time, Permanent - 38.75 hours per week (Shift work with 1 in every 4 Saturdays)
Location: Head Office, Birmingham (On-Site)
Salary: £30,000 - £35,000 per annum (OTE - On Target Earnings)
At Dignity Funerals, we believe in providing families with respectful and dignified end-of-life services that truly honour their loved ones. As a leading provider of funeral services, we support our clients through some of life’s most difficult moments, and we pride ourselves on offering compassionate, high-quality service.
Due to expansion in the business, we're looking for fantastic Customer Sales & Retention Consultants, who want to provide a world-class service to all our customers by phone & e-mail. With care and empathy, you could become part of the solution to such important needs.
What Your Day-to-day Will Look Like…
* Respond to inbound calls from potential customers inquiring about Dignity’s services, adapting your approach to align with each customer’s unique needs and circumstances.
* Proactively reach out to potential or existing customers to introduce our offerings, and generate interest.
* Stay up to date with Dignity’s product offerings, services, and procedures by attending regular training sessions and briefings.
* Working 5 days a week on a rota basis including some evenings and weekends
* Work on a mandatory script to follow FCA guidelines.
* Provide clear, concise, and prompt information to potential members in a way that will follow a TCF approach.
What We Are Looking For…
* Sales Expertise: Previous sales experience is considered an advantage.
* Resilience Under Pressure: Demonstrated ability to work effectively under pressure, consistently meeting deadlines and achieving targets.
* Effective Multitasking: Strong capability to manage multiple tasks simultaneously, prioritize responsibilities, and deliver exceptional results.
* Collaborative Mindset: A flexible and cooperative team player with a can-do attitude, the ability to take initiative, and a willingness to celebrate and contribute to the success of others.
* Customer-Centric Focus: Committed to understanding and fulfilling customer requirements efficiently and within agreed timelines.
What We Provide To You…
* Uncapped earning potential with a realistic OTE of £35,000 per annum.
* 22 Days Holiday + Bank Holidays.
* Pension Scheme 4% Matched.
* Life Assurance X2 Annual Salary.
* Free On-Site Parking.
* Access to our internal apprentice & personal development schemes.
If you're ready to embark on a rewarding career where you can make a positive impact every day, we want to hear from you!
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
FCA Regulation Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.