About the Role
We are seeking an experienced and ambitious Account Manager to take full ownership of a high-profile, multi-site London portfolio within a national account. This is a senior leadership role with accountability for a Global HQ, along with the mobilisation of a new site in 2027, plus some London satellite locations!
This role is critical to the success of the account. We are looking for a confident, decisive leader who can elevate service standards, strengthen consistency, and drive operational excellence. There is long-term progression available for the right candidate.
Key Responsibilities
* Full accountability for day-to-day operations across all London sites
* Leadership of an existing management team with an overall team of circa 120
* Build strong, credible relationships with key stakeholders and clients
* Take ownership of decision-making, leading with confidence and accountability
* Drive service improvement, operational efficiency and consistency across the portfolio
* Manage both cost-plus and commercial financial models, ensuring strong commercial performance
* Lead planning and preparation for future mobilisation and site transitions
* Embed a high-performance culture and develop future leaders within the team
Candidate Profile
* Proven multi-site leadership experience
* Strong people leader with excellent communication and influencing skills
* Background in contract catering preferred
* Commercially astute with experience managing complex financial models
* Ambitious, resilient and comfortable with a large, fast-paced workload
Company Overview
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Benefits
* Free meals
* Free on-site gym
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Unwind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
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