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Outpatient Services Manager | Outpatients | Pre-Assessment | Private Hospital | St Anthony's Hospital | Full-time | Sutton
Spire St Anthony's Hospital are looking for an experienced Outpatient Services Manager to lead our Outpatient and Pre-Assessment Services. The Outpatients & Pre Assessment Manager will be responsible for ensuring delivery of high quality and efficient outpatient & Pre-Operative assessment services, delivering key quality, performance and financial plans and service enhancements.
Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed £27m development investment, we provide very high-quality healthcare to patients around Sutton, Epsom, Surrey and South London.
We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients. We have a number of developmental training courses and progression opportunities available for our ambitious employees.
Duties and responsibilities
* Lead, manage and develop the provision of outpatients & Pre Assessment services.
* Manage the operational delivery of outpatients & Pre assessment services against Spire key performance indicators, ensuring the efficient running of the department.
* Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
* Develop own knowledge and skills and contribute to the development of others.
* Promote best practice in health & safety and security.
* Promote people's equality, diversity and rights.
* Apply correct use of technology.
* Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of
* Enquiry (KLOE); always aiming to achieve Good and Outstanding.
* Adhere to all relevant healthcare standards and manage issues of governance and risk effectively.
* To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above.
* Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings.
* To provide clinical leadership on development of new services.
* Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice.
* To ensure that Clinical Governance and risk management are embedded within daily practice.
* Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies.
* Undertake Human resource activities for all members of the team.
* Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Who we're looking for:
* Relevant Diploma or Degree
* NMC Registration
* Previous experience in an outpatients department at a senior level.
* Experience of working unsupervised.
* Experience of leading a team.
* Ability to manage, motivate, support, develop and lead the department
* A focus on positive patient and user experience
* Able to work cohesively across clinical teams
* Competent across a range of clinical management and leadership skills
* Performance monitoring and reporting capabilities
* Knowledge of appropriate standards and external bodies, such as the Care Quality Commission
* Auditing skills across clinical standards and departments
* Ability to implement continuous improvement initiatives
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* 'Spire for you' reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
* Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Rebecca O'Neill on rebecca.o'
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Seniority level
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