SHOP Manager OXFAM IRELAND Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Based in Newtownards Permanent contract 35 hours per week £24,279.50 per annum Bonus Closing date: Sunday 8th February 2026 Job Description Department Purpose To raise funds for Oxfams work. Promote Oxfams values through the shop network. Job Purpose To manage and develop the shop team; to deliver the agreed shop budget; to maximise the shops contribution to Oxfam primarily to raise funds and secondarily to promote Oxfams values. Job Responsibilities Essential The primary responsibility of a Shop Manageris to maximise sales from all retailactivities. Assist the District Retail Manager in preparation, achievement and monitoring of shop income and expenditure budgets. Be responsible for maximising profitability by: Ensuring appropriate levels of stock are available through effective management Ensuring sufficient stock is sorted, processed and on the shop floor to meet income targets Maintaining high standards of display and merchandising Ensuring regular rotation of stock Maintaining a realistic, location appropriate, pricing structure in line with the Oxfam pricing guide Recruit, train, lead, manage and plan for the development of the shop team including sufficient volunteers/placements to ensure adequate shop cover. Delegate duties appropriately to make best use of the talents of the whole team. Be responsible for the maintenance of administration systems and ensure cash handling and financial activities are in line with Oxfam financial policies and procedures. Also ensure compliance with all HR policies and procedures. Implement and maintain Retail Standards and the appropriate and agreed Marketing Strategy for the location. Be aware the shop team represent Oxfam and ensure their actions reinforce Oxfams values and beliefs. Maintain a high level of customer service both internally and externally. Ensure compliance with Health and Safety policy and regulations and product safety procedures. Ensure the shop is utilising all appropriate technology. Represent Oxfam as appropriate on internal and external bodies, working groups and events. Ensure the shop maximises appropriate local community networks understanding that the Shop Manager represents Oxfam and their actions must reinforce Oxfams values and beliefs. Ensure shop is open and operating effectively for minimum of six days per week including bank holidays when required. Carry out any other duties within the scope and purpose of the job as required. Other Eager and required to adhere to Oxfams principles and values (click here) as well as the promotion of gender justice and women's rights (click here). Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. Carry out any other duties within the scope and purpose of the job as required. Key Competencies Staff and Volunteer Management Maximises the performance of staff and volunteers through delegating, developing, empowering and providing clarity and direction. Making Teams Work Works in a positive and supportive way with others, making the best use of individual skills and talent, and ensuring that team resources are best applied to achieve the common goal of maximising profitability. Communication and Networking Demonstrates strong interpersonal skills by communicating honestly, open and with clarity. Is able to tailor communication style to the situation or individual as appropriate and takes responsibility to ensure that things are understood. Planning and Organisation Maximises the effectiveness of all resources through structured planning and organisation. Sets priorities, identifies what needs to be done and minimises the impact of unplanned events. Commercial Ability and Product Knowledge Identifies and applies the principles for commercial success. Understands and responds to the needs of customers/donors and builds rapport that creates loyal relationships. Strives to deliver consistently high customer service. Demonstrates a high level of knowledge and understanding of retail best practice, the market in which they operate the charity retail sector and the business objectives. Analytical Thinking and Decision Making Is logical and systematic in approaching issues. Seeks alternatives and makes effective decisions. Innovation and Change Brings a fresh insight and creates new ways of maximising profit, combining experience, retail knowledge, new information and gut feel to develop new ideas and challenge the status quo. Also involves encouraging others to be creative and embrace change. Results Driven Takes full and active ownership for performance with a continuous focus on maximising profit. Displays a strong commitment to achieving and exceeding challenging targets, optimising the use of resources and identifying new ways to improve performance. Has the drive to do whatever it takes to achieve objectives and is resilient in the face of setbacks. Overcomes obstacles and challenges to success. Ensures a can do culture is created. Personal Specification Job Requirements Essential Demonstrable experience of retail management to include: Budget and sales analysis, Product knowledge and trend awareness, and Merchandising Staff Management Communication and Networking Commercial Ability and Product Knowledge Results Driven Making Teams Work Desirable Volunteer management Qualifications and requirements Commitment to Oxfam values and mission A working knowledge of IT/computer skills including Microsoft office Flexibility in working hours ability to work weekends, bank holidays and evenings. Travel will also be required from time to time for district meetings etc. Eligibility to work in Ireland and UK Comments This is a challenging but rewarding role that requires a dynamic, enthusiastic, flexible manager with excellent retail skills and first-class interpersonal skills. Due to the changing retail environment and to enable Oxfam to maximise the potential of our shops, a flexible approach to working hours is required; and Saturday working is a requirement of the role as required. At busy times of the year there may be a requirement for ensuring the shop is open 7 days a week and late nights as required. Therefore, when necessary the post holder may have to undertake additional hours to ensure shop opening. Occasional support to other shops may also be required. Although this is a management position, considerable physical effort is a requirement of this role. Enthusiasm and a high level of tact and people management skills as well as interpersonal skills are essential. Participation at District Management meetings will require occasional travel within Ireland. This post involves working as part of a team in a busy environment. Staff are required to have a degree of flexibility in their work and attitude, to co-operate with colleagues to ensure the efficient, effective and economic use of Oxfams resources. Key Attributes Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities. Ability to demonstrate an openness and willingness to learn about the application of gender / gender mainstreaming, womens rights, and diversity for all aspects of development work. Commitment to Oxfams safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible. Organisational Values Accountability Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions. Empowerment Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen. Inclusiveness We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences. Statement on Confidentiality It is crucial that when encountering sensitive and/or confidential information it is maintained in strictest confidence, within the context of Oxfam Irelands policies and procedures. Failure to do so may be viewed as gross misconduct and may be subject to disciplinary procedure. Equal Opportunities Oxfam is an Equal Opportunities employer. We aim to ensure that no staff suffer discrimination on the grounds of race, colour, nationality, ethnic origin, membership of the traveller community, religious belief, political opinion, social class or caste, sexual orientation, HIV & AIDS status, marital status or family situation; gender, age or disability. Oxfam requires all staff to apply an equal opportunities approach and this responsibility rests with all employees and the organisation. Closing date: Sunday 8th February 2026 Oxfam Ireland is an Equal Opportunities Employer and welcomes applications from all sections of the Community. Skills: Manager Charity Retail