Service Administrator / Scheduler Competitive Salary - details provided on application Job Type: Permanent / Full Time Location: Lichfield / Office Based Hours: Monday to Friday, 40 hours per week, 8.30am to 5.00pm Excellent Benefits: 25 days of annual leave in addition to Bank Holidays. Paid Birthday leave after 1 year of service. Enhanced Parental pay. Company sick pay. Life Assurance scheme. Employee Assistance Program to support health & wellbeing. Company Pension scheme with enhancement after 2 years of service. Free on-site parking. Annual Performance Bonus. Key Responsibilities: Log new service calls and liaise with customers. Plan and schedule daily tasks for your allocated service technicians to meet customer requirements. Maintain and update the database, including site and equipment details. Provide timely updates to customers regarding ongoing repairs or orders. Collaborate with internal departments to ensure efficient operations. Perform general administrative duties to support the Service department. What We’re Looking For: Proven experience in a varied administrative role within a busy environment. Proficiency in Microsoft Excel, Word, and Outlook. Professional and friendly telephone manner with the ability to build strong customer relationships. Excellent communication and teamwork skills. Ability to thrive under pressure, meet deadlines, and adapt to a fast-paced environment. Highly organised with exceptional prioritisation skills. Knowledge of SAP is advantageous but not essential as full training will be provided. Job Ref: EN1064 Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.