An established industry player is seeking a Client Services Associate to support Financial Advisors in managing client accounts and providing exceptional customer service. This role involves a variety of administrative tasks, from opening accounts to maintaining records, ensuring that clients receive timely and accurate information. The ideal candidate will possess strong organizational and communication skills, along with a foundational understanding of the investment brokerage industry. Join a dynamic team where your contributions will help shape the success of clients and the firm. This is a fantastic opportunity to grow within a supportive and innovative environment.
Health insurance
Vision insurance
401k
Paid time off
Tuition assistance
Discretionary bonuses
Qualifications
* Strong administrative skills with knowledge of office procedures.
* Experience in the investment industry with a focus on client services.
Responsibilities
* Assist Financial Advisors with client account management and administrative tasks.
* Provide excellent customer service and maintain accurate client records.
Skills
Administrative Knowledge
Industry Knowledge
Time Management
Critical Thinking
Customer and Interpersonal Skills
Communication Skills
Education
High School Diploma or equivalent
2 years investment industry experience
Why Stifel
Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.
Let’s talk about how you can find your place here at Stifel,where success meets success.
What You'll Be Doing
Under immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the FA(s).
What We're Looking For
* Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
* Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.
* Provide quotes and other account-related information to assist clients.
* Organize and assist in the maintenance of complete client account and trade-related records for the FA(s) and certain required files for the branch office.
* Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
* Provide reports and other information to FA(s), as requested.
* Perform calling activities, not limited to existing clients, using scripts approved by a principal of Advertising and Graphics. Registered Client Service Associates may highlight a service or product but may not discuss products or investments beyond a point that the discussion becomes a solicitation where the specific appropriateness of the investment or the suitability of the client becomes a factor.
* Accept and enter unsolicited orders from clients in states in which they are registered and may enter orders received directly from a FA who is registered in the client's state of residence.
* Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
* Perform various administrative duties (i.e., typing, filing, answering phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.
What You'll Bring
* Administrative Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheet applications, managing files and records, and other office procedures and terminology.
* Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
* Time Management - Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm's resources efficiently.
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving.
* Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Communication Skills - The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette.
Education & Experience
* Minimum Required: High School Diploma or equivalent
* Minimum Required: 2 years investment industry experience
Licenses & Credentials
* Minimum Required: Series 7 and 63 or 66
Compensation Range
Salary: USD $54,900.00/Yr. - USD $60,400.00/Yr. Actual salaries may vary, and may be based on several factors, including but not limited to each candidate’s qualifications, skills, and overall competencies for the position. The base salary is one component of Stifel’s overall compensation package for each individual employee. Other benefits and offerings include, but not limited to, discretionary bonuses, health / dental / vision / prescription insurance offerings, Stifel Total Health Connect, flexible spending accounts, tuition & certification assistance programs, paid time off, and much, much more!
About Stifel
Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
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