Responsibilities
* Provide a warm, professional, and friendly welcome to all guests
* Assist with luggage handling, room deliveries, and guest inquiries
* Offer concierge services, including transport arrangements and local recommendations
* Maintain immaculate presentation and ensure the highest standards of guest service
* Support the Concierge team in creating a smooth and enjoyable guest experience
Recognition and Benefits
* BE RECOGNISED AND REWARDED - As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end-of-year awards
Growth and Culture
* GROW WITH US - As a Celtic Collection employee, you will be able to say -
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
* A naturally friendly and approachable personality
Qualifications
* Reliability, punctuality, and a proactive attitude
* Excellent communication and interpersonal skills
* A full driving licence is preferred
* Previous experience in a guest-facing role is desirable
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