Location: Edinburgh Salary: £24,700 per year bi-annual bonus Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full-time, 37 hours per week Holidays: 25 days annual leave 9 public holidays Role Overview: We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners. Key Responsibilities: * Handle incoming customer enquiries and provide accurate advice. * Support customers through exceptions and delays in their journey. * Liaise with subcontractors and third parties to resolve issues. * Manage complaints and appeals within service level agreements. * Contribute to service improvement initiatives. Requirements: * Experience in customer service, preferably in a call centre. * Strong communication and problem-solving skills. * Ability to work with vulnerable customers. * Team-oriented and enthusiastic about helping people. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.