Maze Team Leader Location: Thorpe Park, Hours: Full time, part time, weekends & holidays Contract Type: Seasonal, until November 2025 To support the Resort Entertainments department in supervising and driving the department standards and vision including: Day to day duty managing, operationally driving standards, and consistently motivating the seasonal Hosts and Performers towards delivering compelling entertainment. Responsibilities: Leading a team of Senior Event Hosts & Event Hosts throughout the FRIGHT NIGHTS event operation. Lead the daily setup, operation, and close-down of FRIGHT NIGHTS attractions, ensuring all offerings open on time, operations remain efficient, and cleanliness standards are met. Action previous day's Maze 1 handovers, addressing issues in staffing, training, cleanliness, ticket sales, utilisation, and downtime. Proactively manage team welfare including absence, sickness, lateness, safety concerns, and near misses. Conduct informal/formal investigations and performance management, including RD’s and disciplinary actions. Lead guest recovery and queue line management during attraction incidents or downtimes; ensure consistent messaging is understood and communicated by Senior Hosts. Support on-site incident response involving the hosting team, taking ownership of resolution and follow-up actions. Strong communication Time management skills Experience in people managing. Must have strong operational knowledge Duty manager experience is desirable. An awareness of theme park daily operation and the Entertainments industry is desirable Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in our retail shops and restaurants 40% discount online off LEGO, and much more! Free bus from Staines station for all employees Fortnightly pay Free staff parking Ongoing training & development to have a longer-term career in Merlin Access to Perks at Work which 30,000 national & local employee discounts If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible. From GBP £13.00/Hr.