Job Description
Technical Support
Full Time - Permanent
Predominantly office-based hybrid role in Ayr, Ayrshire
Salary – National Competitive Rate
35 hours, Monday to Friday 9am – 5pm
Who are we?
QANW are part of the wider Accelerant Group, and we provide Insurance Backed Guarantees to contractors operating in the home improvement market – mainly undertaking glazing, renewable energy, roofing or similar home improvement work.
What are we looking for?
We’re recruiting for a detail-oriented and proactive Technical Support member who will be the main point of contact for our members and Client Management Team to support various schemes, review high-value applications, and collaborate with our Underwriting and Technical teams to assess risks and ensure efficient decision-making. This is a great opportunity for someone who is motivated to progress their career and keen to upskill through on-the-job learning and certification opportunities.
Key accountabilities and responsibilities
1. To handle customer service enquiries - dealing directly with customers/members by telephone and email.
2. To provide resource in all direct schemes – guiding members through job application; review and approval of flags in line with agree...