Connecting people and communities | Driving eCommerce | Moving New Zealand
Looking for your next career opportunity? We are seeking two proactive and solutions-focused Customer Service Representatives to join our Christchurch team.
With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.
As an organisation that thrives on collaboration and creating shared clarity, please note this role is based onsite to foster close teamwork and effective communication.
About the role - Mō te tūranga
Reporting to the Customer Service Team Leader, you will:
1. Support and liaise with our internal/external customers.
2. Develop and maintain strong internal/external customer relationships.
3. Be involved in process improvements to raise quality and service.
4. Proactively identify and inform customers of network delays.
5. Manage customer queries via phone/email and handle customer escalations.
6. Resolve customer queries in a timely and professional manner.
What will you bring? – Ōu Pūkenga?
We are looking for driven individuals who can work well in a team environment, thrive on creating a great customer experience, and have excellent attention to detail.
Additionally, you will bring:
* Experience in a similar role; call centre experience is highly desirable.
* Resilient and adaptable—able to work well under pressure.
* Excellent customer service skills with an emphasis on FCR.
* Time management and organizational skills.
* Excellent written and verbal communication skills.
* Growth mindset and positive attitude.
* Demonstrable problem-solving skills.
* Experience with Salesforce is beneficial.
Your Benefits - Ō Painga
You'll be part of a team going places, building a legacy of best practice, and working with people keen to draw on your expertise. Plus, you'll be making a genuine difference, all while having fun along the way with a great bunch of people.
Additionally, you’ll get:
* Free staff car parking.
* Access to our staff welfare trust covering 80% of medical bills up to $1500 per year.
* A commitment to the highest standards in Health, Safety, and Environment (HSE) through best practices.
* Access to heavily discounted holiday homes across New Zealand.
How to apply - Me pēhea te tono
This is a phenomenal opportunity to join an awesome company and team, so express your interest today.
Team Global Express is an alcohol and drug-free workplace. Pre-employment checks include MOJ, drug & alcohol testing, medical assessment, and reference checks.
Applicants must be NZ or AU citizens/residents to be eligible to apply.
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