We are looking for an enthusiastic, experienced reception manager, to join our friendly, forward thinking practice team, to work 24 to 30 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at both Welling and Avery Hill.
We are a GP training Practice (Bexley & Sidcup VTS).
High QOF Achievement
CQC Rating GOOD
IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.
Main duties of the job
You should have previous experience leading and managing a team while working in a reception area along with an excellent telephone manner and be able to multitask, You should have
Leadership & Management:, Oversee the day-to-dayoperations of the reception team, ensuring smooth workflows, excellent patientservice, and high team morale.
Patient-Focused Care: To be the primary point of contact forpatient inquiries, ensuring all patients are greeted and assisted withprofessionalism and care.
Appointment & WorkflowManagement:, Expertly manage the appointment system, ensuring efficientpatient flow and timely service.
Staff Development, Lead train, and support the reception staff, fostering a culture of continuousimprovement and teamwork.
IT & Admin Expertise:, utilize our main clinical systems EMIS, DOCMAN and ACCURX, ensuring data accuracy and efficient processingof patient information.
Quality Control:, Maintainhigh standards of patient service, managing feedback, and continuouslyimproving procedures.
About us
We are a friendly, hardworking, organised team who would welcome you to join us.
Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.
Supported with allied health professionals including practice nurses and a Medical Assistant.
Supportive staff & clinical team with opportunities to contribute in regular staff meetings.
Job responsibilities
Duties andResponsibilities:
* Openingup/locking-up of Practice premises and maintaining security in accordancewith Practice protocols
* Maintainingand monitoring the Practice appointments system
* Makingpatients aware of the appointment booking procedure
* Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
* Processingand distributing incoming (and outgoing) mail
* Takingmessages and passing on information accurately
* Filingand retrieving paperwork
* Initiatingcontact with and responding to requests from patients, other team membersand associated healthcare agencies and providers
* re-stock consulting rooms as required
* Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
* Processingand recording information in accordance with Practice procedures following Data Protection.
* Providingclerical assistance including word/data processing, filing andphotocopying
Person Specification
Qualifications
* To have experience working in a busy reception area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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