Installer Location: Ascot / Field Based Salary: Competitive Hours: Monday to Friday, 9:00am – 5:30pm We’re looking for a proactive and customer-focused Installer to join our team. This field-based role involves the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for our clients. This is a remote position with frequent travel to client sites across the UK. Regular attendance at our Ascot head office will also be required for training, meetings, and business needs. A clean, valid driving licence is essential. Key Responsibilities * Carry out on-site technical support, installations, and repairs * Document all service visits, including time, parts used, expenses, and corrective actions * Manage and complete assigned service projects across the UK * Collaborate with the Customer Enrichment Manager on projects and services * Maintain up-to-date technical knowledge, including bulletins and maintenance reports * Submit monthly QA reports * Conduct PAT testing (if qualified) * Keep loan stock equipment ready and functional * Provide office-based technical support cover when needed * Troubleshoot collaboratively with colleagues * Support equipment setup and breakdown for trade shows and events * Contribute ideas for service and hardware improvements * Handle customer and internal data responsibly, in line with GDPR * Operate in accordance with company values, policies, and procedures * Perform other reasonable duties in line with the role Skills, Knowledge & Experience * Proven experience in installation and service roles * Technical knowledge of monitors and PCs; Windows OS preferred * Experience with CRM systems (Microsoft Dynamics CRM advantageous) * Strong attention to detail, numeracy, and documentation skills * Ability to remain calm under pressure and meet deadlines * Highly organised and adaptable with good time management * Independent, self-motivated, and proactive * Strong communication and relationship-building skills * Customer-first mindset with a solution-oriented approach * Awareness of GDPR and data protection best practices