Commercial Account Handler
London 35k to 50k DOE + bonus
Must have previous experience
An established insurance brokerage is seeking an experienced Commercial Account Handler to join its professional and client-focused team. This is an excellent opportunity for an individual with strong technical insurance knowledge and a passion for delivering exceptional service to Commercial clients.
The Role of the Account Handler
The Commercial Account Handler will play a key role in supporting a portfolio of Commercial clients, acting as a primary point of contact and ensuring insurance arrangements are managed accurately and compliantly. The role requires strong attention to detail, excellent communication skills, and a solid understanding of Commercial insurance products and regulations.
Key Responsibilities
* Build and maintain strong relationships with Commercial clients
* Act as the main point of contact for client enquiries, renewals and mid-term adjustments
* Provide tailored advice based on clients’ insurance needs and risk profiles
* Manage policy documentation, endorsements and certificates with a high level of accuracy
* Liaise with underwriters to negotiate and secure appropriate coverage terms
* Analyse risk exposures to identify gaps and opportunities for improved coverage
* Ensure all policies comply with industry regulations and contractual obligations
* Maintain accurate and well-organised electronic client files using Acturis
* Prepare reports and insurance portfolio reviews for clients
* Identify opportunities for cross-selling and upselling insurance products
* Conduct peer quality checks to minimise errors and maintain compliance standards
* Keep up to date with industry developments, regulatory changes and best practices
Experience & Skills Required for the Account Handler
* Strong knowledge of Commercial insurance products
* Good understanding of underwriting principles and industry regulations
* Proven experience using Acturis insurance software (or smila)
* Proficiency in Microsoft Office Suite
* Excellent communication and interpersonal skills
* Strong attention to detail and organisational ability
* Ability to work collaboratively with colleagues and stakeholders
* Professional, ethical and compliance-focused approach
What’s on Offer to the Account Handler
* A supportive and collaborative working environment
* Exposure to a varied Commercial client portfolio
* Ongoing training and professional development
* A role offering stability, responsibility and career progression
This position is ideal for a Commercial Account Handler seeking to develop their career within a respected brokerage environment that values quality, accuracy and client service