The Beyond Beauty Club is a supportivecommunity for women to come together learn and grow. Our membersare connected through a sense of sisterhood and empowerment. Theclub provides access to Hollywoods top cosmetic dermatologist andexpert training materials along with personal coaching and theopportunity to earn business certifications and. Coupled withstateoftheart manufacturing ingredients and high qualitativeproducts.
Tasks
The primaryrole of the Customer Service Agent is to provide exceptionalcustomer service to both our Ambassadors and Simon Ourian M.D.skincare customers to maintain excellent relationships to ensurethe brand image is protected at all times to follow strategies toachieve consistency and create positive outcomes. Experience in thedirect selling industry is an asset.
This role isconducive to candidates seeking a UK remote (from home) to hybridworking opportunity.
Responsibilitiesinclude
* Assisting with the daytodayoperations in the customer servicedepartment.
* Establish the needs of Ambassadorsand customers focusing on facts avoiding assumptions combining apatient approach with a confident and friendlymanner.
* Responding to customer service issuesin a timely manner via all communication channels (telephone emailWhatsApp Chat Bot).
* Managing Ambassadors andcustomer expectations showing genuine empathy and following upeffectively.
* Meet customer satisfactiongoals.
* Maintaining accurate records anddocumenting all customer serviceactivities.
* Highlight and address recurringenquiries.
* Handle complex and escalatedcustomer service issues.
* Other adhoc teams tosupport the localteam
Requirements
* Aminimum of 5 years of proven experience in a customer serviceposition.
* A flexible approach and ability tomultitask adapt and problem solve.
* Indepthknowledge of customer service software databases and CRM Toolspreferable Microsoft Dynamics BC andZendesk.
* Proficient in all MS Officeapplications.
* Experience in use of social mediaplatforms.
* Digital understanding and techsavvy.
* Outstanding written and verbalcommunication skills.
* Fluent in English Spanishand Portugese
* Availability from 85pm GMT (tocover tickets 96pm for them localtime)
Benefits
Whatto expect:
* Competitivesalary.
* Remote to Hybrid workingmodel.
* Working with an Innovative internationalteam providing a unique opportunity to join a small agilegrowthminded company to make a big impact in the future of thebeauty industry.
* Having the opportunity towork closely with an international celebrity M.D. with an AListclientele.
EqualOpportunities at MDO
Evermore webelieve diversity brings benefits to our customers our business andour people. We are committed to being an inclusive brand andencourage applications from all suitable applicants irrespective ofbackground circumstances age disability gender identity ethnicityreligion or belief and sexual orientation.
Readyto join a global beauty conglomerate Applynow!