Client Relations Executive (Key Account Manager)
Location: Colchester, Essex (Hybrid working available)
Salary: £50,000 – £60,000 per annum (depending on experience)
Benefits: Profit share bonus scheme, free daily lunches, and excellent opportunities for progression within a growing and expanding organisation
Contract Type: Permanent, Full Time
About the Company
Our client is a well-established and respected leader within the retail solutions sector, with over 45 years of success supplying innovative labelling, display, security and packaging products to major retailers and suppliers across the UK and Europe.
They are known for delivering complete, end-to-end retail solutions that enhance efficiency, protect profits and elevate the in-store experience. With a strong reputation for quality, reliability and innovation, this business continues to set the benchmark for excellence in retail presentation and performance.
The Opportunity
We are delighted to be supporting our client in their search for a dynamic, customer-focused Client Relations Executive (Key Account Manager) to join their expanding sales team.
This is not a typical account management role – it is an opportunity to become a trusted strategic partner to some of the most recognisable names in retail.
In this role, you will take ownership of a portfolio of high-value clients within the retail and food supply sectors. You will be responsible for nurturing long-term relationships, gaining a deep understanding of each client’s business, and identifying new opportunities to maximise value and drive growth.
The ideal candidate will move beyond reactive account handling, taking a proactive approach to uncover how the company’s innovative solutions can help clients improve efficiency, reduce costs and boost performance.
Key Responsibilities
* Build and maintain strong, long-term relationships with key customers, becoming a trusted partner for all retail labelling and display requirements.
* Develop a detailed understanding of each client’s operations and challenges, identifying ways to add value and increase spend.
* Monitor customer engagement and sales performance, identifying opportunities for recovery, growth and optimisation.
* Work collaboratively with the Customer Services Team to ensure the smooth delivery of products and services.
* Prepare and deliver insightful account reviews and quarterly business updates.
* Liaise cross-functionally to align client needs with business capabilities, ensuring mutual success.
* Represent the business professionally at client meetings, trade events and strategic reviews.
Requirements
* Proven experience as a Key Account Manager, Client Relationship Manager or similar within a B2B environment (ideally retail, packaging or FMCG).
* Strong communication, negotiation and relationship-building skills, with confidence in managing senior-level stakeholders.
* Commercially astute, proactive and able to identify and act on new business opportunities.
* Highly organised, self-motivated and capable of working independently.
* Comfortable analysing data and reporting on account performance.
* A collaborative team player with a passion for customer success and continuous improvement.
Benefits
* Join a business with a long-standing reputation for quality, innovation and service excellence.
* Work with some of the UK’s most recognisable retail and supply brands.
* Competitive salary of £50,000 – £60,000 depending on experience.
* Profit share bonus scheme rewarding individual and business performance.
* Free daily lunches provided on-site.
* Genuine opportunities for career progression within a growing and expanding organisation.
* Supportive, down-to-earth culture that values initiative, expertise and professional growth.
How to Apply
If you are passionate about developing key client relationships, driving growth and helping leading retailers achieve more through smarter solutions, we would love to hear from you.
Please apply with your CV, and one of our consultants will be in touch to discuss this exciting opportunity in more detail.