Job Description
What You Will Be Doing
* Provide first‑line technical support to hotel staff via help desk ticketing system
* Troubleshoot and resolve issues with guest‑facing systems, POS terminals, and reservation software
* Install, configure, and maintain computer hardware, printers, and network equipment
* Manage Wi‑Fi connectivity, network access, and systems security throughout the property
* Support the hotel systems, including payment processing, and communication platforms
* Perform routine system maintenance, updates, and security patches
* Assist with staff onboarding, including workstation setup and account configuration
* Maintain IT asset inventory and documentation
* Support system implementations and infrastructure projects
Qualifications
* IT qualification or certification (CompTIA A+, Microsoft, or similar) preferred
* Basic knowledge of Windows/Mac operating systems
* Understanding of networking fundamentals and troubleshooting
* Strong problem‑solving and communication skills
* Ability to work under pressure in a fast‑paced hospitality environment
* Professional demeanour and commitment to excellent customer service
Desirable Skills
* Experience with hospitality management systems
* Knowledge of POS systems or payment processing
* Familiarity with security and surveillance systems
* Experience supporting guest Wi‑Fi networks
Benefits
* Competitive salary
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool services
* Growth opportunities
* On‑the‑job training
* Regular social events
#J-18808-Ljbffr