We're Hiring: Practice Manager
Location: Life Balance Chiropractic, Poole (don't contact our clinic)
Salary: Up to £35K + OTE £41K
Hours: 40/week (Mon–Fri + 1 Sat/month, with shift cover as needed. 8.00-5.00 pm core hours)
Team Size: 12
Experience: 5+ years leading/managing teams (no industry requirement)
This isn't just another management job. As Practice Manager, you're the heartbeat of Life Balance Chiropractic. You'll lead people, run systems, align the team and keep priorities moving together. You'll create the culture that makes clients say, “Wow.”
Why We Exist
Born in 2018 from a personal frustration. Our co-founder Josh watches his mum lose her health and quality of life without answers - and it sparked a fire to create a third place to get well and stay well. What started as one small clinic has grown into the UK #1 family chiropractic practice for clinical excellence. - and we're just getting started. Our purpose is to restore clarity, confidence, and possibility, so people can experience more joy in their lives through our mission to accelerate the end of suffering, restore balance and rekindle the human spirit. We see a world where every person trusts their body to heal, adapt, and thrive naturally. Where confidence replaces fear and movement becomes joy again. We see healing centres in every major city around the globe — and we would love you to help us build it.
This role isn't just about running the clinic — it's about how we show up. Our values aren't words on a wall; they're the way we work, lead, and care. If this sounds like you, you'll feel right at home:
* You do what you say and own it. (Honesty)
* You lift people up and lead with heart. (Humility)
* You keep it real and stay human. (Vulnerability)
* You aim high and take bold action. (Courage)
* You find a way, fix problems fast, and keep us moving. (Resourcefulness)}
Why Join Us
* Interaction with CEO/Co-Founders
* Core role in strategy through quarterly and annual planning reviews
* Career development training
* Supportive, mission-driven team that changes lives daily
* Leadership mentoring
* Office Perks: Fully funded chiropractic care, Life Insurance (3x salary), Healthcare Cash Plan, Pension, 28 days holiday (incl. bank hols), birthday off, team socials,
What You'll Own
Lead & Manage People → Build, coach, and align a 12+ person team around our values and scorecards. Hire A-players, develop talent, and foster a high-performing, values-driven culture. Ensure everyone is in the right seat, supported to grow, and held accountable through clear expectations and coaching. Oversee HR functions including recruitment, onboarding, and performance management.
Run the Business & Drive Growth → Own day-to-day clinic operations and ensure smooth workflows. Track and report on KPIs and clinical statistics, manage scheduling, and deliver P&L, budgeting, and forecasting results. Keep the clinic efficient, profitable, and growing through smart, data-driven decisions.
Integrate the Functions → Align marketing, sales, operations, and finance into one system. Run effective meetings, manage scorecards and reporting, and oversee IT and quality management systems. Resolve cross-department issues, expand capacity when needed, and keep all functions moving together.
Delight Team & Clients → Create an environment where people feel cared for, seen, and supported. Lead a team that delivers compassionate, consistent, and world-class experiences — making every visit simple, personal, and memorable. Anticipate needs, remove friction, and add the human touches that turn great service into lasting loyalty. Cover for team members and handle enquiries when needed to ensure seamless service.
Remove Obstacles → Spot problems early, clear barriers, and bring clarity and alignment across the business. From 1:1s and surveys to onboarding and recognition, ensure culture, processes, and systems fuel momentum and accountability.
Execute & Drive Accountability → Turn vision into clear priorities, manage projects to completion, and keep the leadership team on the same page. Create consistency, prioritisation, and healthy tension so results get delivered.
Lead Special Projects → Own key initiatives that grow the business and strengthen the team — from community outreach and marketing events to refining onboarding and running engagement initiatives. Identify constraints, resource solutions, and deliver results.
Who You Are
You're not just a manager. You're a leader. For 5+ years, you've led teams of 12–49 people and know how to get results through others. You coach, support, and hold people accountable — building teams that love what they do and perform at a high level.
You're the Integrator: the steady hand who takes bold ideas and makes them real. You keep things clear, organised, and moving. Where others see chaos, you see order and momentum.
You're sharp with numbers and operations — confident reading KPIs, budgets, and P&Ls, spot issues early and make smart data-driven decisions. You're also tech and IT savvy, fluent in English and quick to learn new systems and streamline and improve processes.
Most of all, you're people-first. You connect with a clear communicator with high emotional intelligence, creating an environment where both the team and clients feel cared for. You speak with honesty, kindness, and clarity; you are comfortable giving feedback and saying “no” when needed. You're resourceful, resilient, and solutions-driven.
What makes you stand out? You take full ownership. You're coachable, growth-focused, and detail-oriented. You keep standards high, bring people with you, and make excellence feel natural.
If this sounds like you, we'd love to meet.
Bonus
* Background in health, wellness, dental, hospitality or service industries.
* Degree or leadership qualification (Chartered Management Institute, MBA, BSc Business, Institute of Leadership Management)
Ready to Lead? If this sounds like you, register your interest today and let's explore what's possible together.