To take full responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner.
Responsibilities
* Manage and adhere to budgets, provide budgetary reporting to stakeholders
* Provide out of hours support to ensure service delivery standards are met.
* Maintaining, developing and promoting H&S standards and processes inline.
* Overall responsibility for accurate and timely timesheet submission to payroll department.
* Undertake programmed Quality Control inspections and audits on service delivery and cleaning standards
* Identify any cost saving opportunities and service delivery innovations.
* Project Management and mobilisation of contracts
* To understand the working relationship between company and the client to ensure all actions work to maintain the relationship.
* Manage service delivery to ensure outstanding customer service to the client, customers and visitors.
* Ensure Service Level Agreements are managed, developed and implemented to meet the needs of the client.
* Ensuring KPI's are managed and achieved to ensure service standards are met.
* Provide regular reports and attend planned and ad hoc meetings with client representatives to ensure service delivery satisfaction.
Qualifications
* 3 years in a similar client facing management role within the soft services industry
* High volume public realm experience
* IOSH qualification - preferable or working towards
* Strong working knowledge of Microsoft Office Packages
* Experience of working with CAFM systems
* Good knowledge of Waste Streams
* Ability to interact effectively at all levels with clients, staff, and members of the public
* People and Team Management experience
* A quality driven manager of people, systems and service whose leadership and experience ensure the services are provided to the highest standard
* A proactive thinker who is always looking to improve service
* Good communication skills, written and oral, at all levels
* Good time management and delegation skills
* Ability to react effectively to problem situations and emergencies
* IT literate, Internet Explorer, Word and Excel etc
* Flexible to meet the requirements of the customer and business
If you are looking for a new challenge with a great company, send me your CV today: sheila@corecruitment.com You must be able to live and work without restriction in the UK.
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