The role:
Join a leading property company at their Newcastle Head Office as a Customer Service Advisor, earning £24,000. Working Monday-Friday 9am-5pm, with some Saturdays on a rota basis (9am-4pm), youll be the friendly first point of contact for customers, helping create a great experience while supporting the lettings team with remote apartment leasing.
Responsibilities:
Be the first point of contact for customers, providing knowledgeable and accurate information about homes to rent (including the benefits of renting a home with the company) such as images, floorplans and pricing
Receive and respond to enquiries from various sources
Ensure all enquiries are logged quickly and accurately on the CRM system
Qualify leads accurately according to applicant criteria
Provide proactive cross-team support by collaborating with other departments in the completion of tasks and projects
Build rapport with customers, positioning them well to meet the onsite resident services team for viewings
Book customers onto viewing...