Customer Service Advisor
Coatbridge, North Lanarkshire
£26,415.96 basic per annum - Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday + bank holidays (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor at our Scotland depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
A little bit about the role:
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
* You’ll be delivering amazing customer service by building rapport with our customers
* There will be opportunities to grow the business and earn commission through the acquisition of new customers
* We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
* You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
What we are looking for:
* Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
* Previous experience of working on computer and phone systems
* The ability to follow and understand a set process
* Good written and verbal communication skills
* Ability to work in a busy office environment
* GCSEs in English and Maths at grade C /4 or equivalent
What we offer all employees
* Medical cash plan.
* Life Assurance scheme.
* Holiday of 22 days + Bank holidays increasing with length of service.
* Career development & Progression through continuous learning, training & coaching.
* Enhanced Family leave.
* Wellbeing support via our Employee Assistance Programme.
* Cycle to work scheme.
* Colleague networks including forums & events.
Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.