HR Case Manager (Field-Based) London/Essex
Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?
We re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between London & Essex to apply
The role will mainly work with the area between London and Essex, but will require some national travel periodically
HR Case Manager (Field-Based) London/Essex
Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?
We re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between London & Essex to apply
The role will mainly work with the area between London and Essex, but will require some national travel periodically
Key Responsibilities:
* Provide expert telephone and written HR advice to line managers across all business areas
* Lead on complex and serious conduct, capability, and employee relations matters
* Support and coach managers through investigations, hearings, and appeals
* Draft, review and quality-check investigation reports and HR-related correspondence
* Attend and support face-to-face meetings at nationwide sites where necessary
* Maintain accurate case notes and update the Case Management System (CMS)
* Help to embed strong HR practice across the business through education and guidance
What We re Looking For:
* Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment
* Up-to-date knowledge of UK employment law
* Strong communication and coaching skills, with the confidence to influence at all levels
* Pragmatic, commercial approach to decision making
* CIPD Level 5 or 7 (or working towards 7) preferred
* Ability to travel across the UK with occasional overnight stays
* Full UK driving licence (company car provided)
Why Apply?
* Be part of a business that supports development and encourages autonomy
* Work in a field-based position with the flexibility to manage your own caseload
* Join a team that genuinely values HR as a partner to the wider business
New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer.
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