Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. As the world of retail evolves, we believe that for all parts of the chain to work, our stores must set the tone of what our two brands are all about. The Sales Associate plays a key role in achieving these high standards.
Responsibilities
* Ensuring high levels of customer satisfaction through excellent service
* First point of contact for authorizing discounts and resolving customer queries
* Being a brand ambassador, demonstrating in‑depth product knowledge
* Building and maintaining professional relationships with customers
* Outfit building for customers and making further product recommendations
* Assessing customers' needs and providing assistance and information on product features
* Driving store KPIs and suggesting ways to improve
* Ensuring shop and stock room maintenance, presentation and organization issues are addressed appropriately
Key Qualities
* Connect with consumers and have a previous track record within hospitality or retail
* Communicate effectively and collaborate to win
* Inspire trust and recognize and celebrate the contributions and achievements of others
* Adapt quickly to change
* Act with purpose and show a clear presence on the shop floor
* Take ownership and make informed decisions to find in‑store solutions
PVH Corp. or its subsidiary ("PVH") is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. PVH is committed to compensating associates solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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