Overview
To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for 16 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction.
Responsibilities
* The role requires the ability to prioritise work and meet deadlines with minimum supervision.
* Dealing with Clients and Residents face to face and over the telephone
* Using your own vehicle / public transport to travel to singular locations in New Town and/or Birmingham.
* Covering communal areas - general let / shared ownership
* Organising and carrying out surveys
* Booking appointments and providing residents with refurbishment options
* Provide a friendly courteous service
* Progress reporting and management of key performance indicators
* A Disclosure and Barring Services check will be carried out for successful candidates.
Qualifications
* Strong empathy and the ability to support vulnerable individuals with professionalism and care.
* Awareness of challenges faced by residents with dementia or other cognitive impairments.
* Excellent written and verbal communication skills with a calm, approachable manner.
* Highly organised, proactive and solution-focused.
* Confident working collaboratively with site teams and clients.
* Must have ability to prioritise work and meet deadlines with minimum supervision.
Benefits
* £28,000 - £32,000 plus benefits including:
* 25 days' annual leave + bank holidays
* Up to £2,000 colleague referral fee
* Long-service awards at key milestones
* Perkbox - discounts on coffee, cinema, travel and wellbeing
* 1 paid volunteer day each year
* Ongoing training, support and progression, Axis promotes from within
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You\'ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
#J-18808-Ljbffr