Head of Business Optimisation and Projects
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The Head of Projects and Business Optimisation supports the organisation’s strategic projects, activities, and core business support functions. The role ensures that our systems, processes, and teams are ready for the future, and that we continue to operate with efficiency, innovation, and purpose.
You will work closely with the Chief Executive and Finance Director to align projects and priorities with the organisation’s overall strategy. Through collaboration and shared planning, you will help translate vision into action, ensuring that initiatives are delivered effectively and sustainably.
You will guide cross-departmental projects, shape clear plans, and support delivery that strengthens organisational effectiveness. You will champion improved ways of working, create better tools and systems, and support colleagues across all teams to deliver their work with clarity and confidence.
The role also plays a central part in business improvement activity. You will identify new opportunities, strengthen our financial resilience, and build partnerships that raise the profile of the organisation. You will contribute to planning, data use, and optimisation work that ensures we continue to grow and respond to sector needs.
You will lead the Business Support Team, oversee all organisational systems, and work closely with external partners to ensure that technology is secure, compliant, integrated, and aligned with our goals. You will also represent the organisation at events and sector gatherings, sharing insight and contributing to wider conversations on innovation and best practice.
A key part of the role is bringing people together. You will foster collaboration across departments, encourage team building, and help create a culture where colleagues move forward together with shared purpose and ambition.
About You
You enjoy making things work better, and you take pride in helping people feel confident with the tools and systems they use every day. You have experience with Tessitura and you are comfortable using basic SQL when needed. You have worked with systems such as Artifax, StaffSavvy, Xledger, Square, VisitOne, Shape, My Compliance, ResDiary or similar platforms, and you understand how they connect to support a busy organisation. You also have experience working with managed service contracts, and you know how to get real value from external partners.
Experience with business intelligence systems would be a bonus, but it’s not essential – an interest in learning how data can drive better decisions is just as valuable.
You like solving problems, improving processes, and finding practical ways to make work smoother. You can translate technical detail into clear information for others, and you enjoy bringing teams together around shared goals. You build strong relationships, stay curious about new ideas, and feel comfortable representing the organisation in conversations with partners and peers. Most of all, you want to use your skills to help an organisation grow, strengthen its resilience, and deliver the best possible experience for audiences and communities.
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