Go back James Paget University Hospitals NHS Foundation Trust
Medical Administrator
The closing date is 07 May 2026
To provide an effective, comprehensive and confidential patient‑centred clinical administration and secretarial service within the Division of Medicine, encompassing booking outpatient clinics and all administration tasks related to these clinics.
Main duties of the job
Working within the Division of Medicine and also the Rheumatology Fracture Liaison Service based at James Paget Hospital, which is part of the wider Rheumatology team.
Offering the highest standards of customer care to patients and other service users.
Adhering to departmental guidelines, Standard Operating Procedures and the Trust's Values and Behaviours.
Delivering a high quality, efficient and responsive administration service, in accordance with National Guidelines.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Education and Qualifications
* 4 GCSE's grade D or above including mathematic and English or equivalent eg level 2 literacy and numeracy qualifications
* OCR/RSA II (or equivalent) Typing/Word Processing qualification or equivalent measurable level of keyboard skills
* NVQ 2 in Customer Care or administration experience including face to face working with the general public and ideally within a healthcare setting
Knowledge and Experience
* Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
* A good knowledge of RTT
* Experience working with the general public
* Experience of working with clinical teams
* Experience of working with NHS IT systems
Skills and Knowledge
* Ability to work in a pressurised working environment with frequent interruptions, which often involves multitasking
* Excellent organisational/time management skills with the ability to prioritise and work on your own initiative when balancing work demands
* Excellent communication and interpersonal skills and the ability to interact professionally with patients, relatives and other staff groups.
* Ability to deal appropriately with sensitive/confidential information
* Good knowledge of IT/keyboard skills, including working knowledge of Microsoft applications, along with good literacy and numeracy, to have the ability to accurately input data
* Ability to work as part of a team and on own initiative
* Attention to detail and ability to produce accurate documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
James Paget University Hospitals NHS Foundation Trust
£25,760 to £27,476 a year per annum, pro rata
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