Duties and Responsibilities The responsibilities of the Quality Team Administrator fall under the following seven categories: 1. Quality Clinical Governance and Organisation Policy Management The postholder supports Quality and Clinical Governance activity, including administrative support to the Quality & Clinical Governance Committee, which provides assurance to the CIC Board. This includes coordinating papers, accurate minute taking, maintaining action logs and supporting forward planning in liaison with senior colleagues. The role has responsibility for organisational policy management, maintaining accurate electronic registers of policies and guidelines, monitoring review dates, ensuring version control, prompting policy authors, supporting compliance with document control processes, and escalating overdue or non compliant documents.
The postholder supports dissemination of approved policies and contributes to organisational learning. The role also manages national and patient safety alerts, including receipt, logging, dissemination, follow up and closure, submission of completed returns to external bodies, and provision of summary reporting to governance committees. 2. Quality Directorate Workforce and Daily Administration Function The postholder provides workforce-related administrative support to the Quality Directorate, including sickness absence, annual leave tracking, time sheets, and maintaining records of supervision and PDR compliance.
The role supports routine Quality Team administration, monitoring multiple shared inboxes, responding to enquiries, arranging team meetings and maintaining accurate records that support Board, committee and operational governance reporting. 3. Quality Working Group The postholder provides administrative support to the Quality Working Group and supports the Head of Corporate Quality in maintaining the Quality Improvement Project Register. This includes seeking updates from services undertaking quality improvement activity and ensuring records remain accurate and up to date.
1. CQC / Organisation Compliance The role provides administrative support for CQC inspections, mock inspections and associated action plans. The postholder supports the maintenance of compliance registers, including NICE guidance, and assists with the coordination and production of Navigo's Annual Quality Account, contributing to organisational assurance and statutory reporting. 5.
Incident Management The postholder undertakes daily review of incidents via the incident reporting system, carrying out data quality checks, liaising with services to ensure appropriate actions are taken, and escalating reportable incidents to the Incident Lead or senior managers. The role supports monitoring and reporting of outstanding incidents for governance and learning purposes. 6. Clinical Audit The postholder supports the coordination and administration of the annual clinical audit programme and ad hoc assurance audits, including maintaining records, supporting monitoring processes and providing administrative support to audit meetings in line with the organisations governance framework.
1. PALS / Service User Experience The postholder provides administrative support to PALS and complaints processes, responding to enquiries with compassion, professionalism and confidentiality. This includes accurately recording concerns, handling sensitive interactions with distressed or bereaved individuals, and ensuring information is passed promptly to the appropriate team member for follow up. General Requirements The role requires strict adherence to confidentiality and information governance requirements.
The postholder must demonstrate strong organisational, IT and communication skills, using Microsoft Office applications, Microsoft Teams and Planner, and Navigo's electronic systems to support effective Quality governance activity.