Technical Product Owner - In-flight Retail(16795)
Description
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
easyJet is evolving its In-Flight Retail capability into a fully product-led model, focused on maximising ancillary revenue, enhancing onboard customer experience, and empowering crew through reliable, intuitive technology.
As our Technical Product Owner, you’ll own the long-term vision, strategy and performance of IFR technology platforms. This includes onboard retail systems, crew applications, payment services, stock and supply chain integrations, reporting tools and associated APIs.
You’ll have the opportunity to travel across the easyJet network and act as a single point of product ownership within the IFR technology squad, balancing commercial ambition with technical sustainability. They work cross-functionally with Commercial, Cabin Services, Finance, Operations and Architecture to ensure the IFR ecosystem evolves in line with business strategy and customer expectations.
This is a full time, permanent opportunity based in Luton! (Hybrid Working)
What you’ll be doing
1. Define and maintain the IFR product vision aligned to ancillary revenue strategy and customer experience ambitions
2. Own and evolve a clear product roadmap focused on value, outcomes and measurable impact
3. Use data, insights and stakeholder feedback to shape product direction
4. Balance innovation with operational stability and regulatory compliance
5. Accountable for IFR product performance metrics (, conversion, payment success rate, usability, system uptime)
6. Prioritise initiatives based on business value, risk reduction and customer impact
7. Lead quarterly and sprint-level outcome planning aligned to product strategy
8. Continuously evaluate product effectiveness and iterate based on data
9. Own and maintain a clearly prioritised, outcome-driven backlog
10. Ensure user stories are value-led and aligned to measurable goals
11. Provide clarity and direction to the squad on what problem is being solved and why
12. Accept completed work against defined success criteria
13. Maintain a strong understanding of IFR system architecture, integrations, devices and payment platforms
14. Partner with Architects to manage technical debt, resilience and scalability
15. Ensure security, compliance and governance standards are embedded in product evolution
16. Oversee integration strategy with third-party suppliers and internal systems
17. Act as the primary interface between Commercial, Cabin Services and Technology
18. Build strong, trust-based relationships across business functions
19. Enable empowered squad decision-making within clear product guardrails
20. Champion agile product principles and continuous improvement
Requirements of the Role
What you’ll bring to the team
21. Proven experience operating in a product-led Agile environment
22. Experience owning product vision, roadmap and backlog
23. Strong commercial and analytical mindset
24. Ability to define product outcomes and measurable success metrics
25. Experience working with cloud-based platforms (preferably AWS)
26. Understanding of APIs, system integrations and relational databases
27. Experience working with third-party vendors and integrated platforms
28. Strong stakeholder engagement and influencing capability
29. Experience in airline, travel, retail or payments environments and managing digital or onboard retail platforms
30. Understanding of POS, mobile device management and payment technologies
31. Experience scaling products across multiple markets or operational environments
32. Knowledge of the low-cost airline business model and ancillary revenue drivers
33. Previous experience in a technical role (, Technical BA, Systems Analyst or similar)
What we can offer you
34. Competitive base salary
35. Up to 20% bonus
36. 25 days holiday
37. BAYE, SAYE & Performance share schemes
38. 7% pension
39. Life Assurance
40. Flexible benefits package
41. Excellent staff travel benefits
Business Area
Information Technology (IT)
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Information Technology (IT)
Schedule
Full-time
Unposting Date
12/04/2026, 11:59:00 PM