Posted: 18 June
The role
Assistant Aftersales Manager opportunity in Birmingham
Contract: Permanent, Full-Time (42.5 hours per week)
Salary: From £16.12 per hour plus performance bonus, 33 days holiday, life assurance, pension and additional benefits.We are seeking an experienced Assistant Aftersales Manager to join a busy and customer-focused automotive dealership. This is an excellent opportunity for a motivated leader with strong operational and customer service skills who is looking to further develop their career within a successful and growing business.
Working closely with senior management, you will support the day-to-day operation of the Aftersales Department, ensuring exceptional customer service standards, strong team performance, and efficient departmental operations.
Key Responsibilities as a Assistant Aftersales Manager:
Support the effective management of the dealership Aftersales function.
Assist in overseeing service department operations to maximise efficiency and profitability.
Lead, motivate and develop team members to achieve departmental and business objectives.
Deliver an outstanding customer experience and ensure customer concerns are resolved professionally and promptly.
Build long-term customer relationships through excellent service and communication.
Anticipate customer needs and proactively identify solutions.
Ensure all available resources are utilised effectively to support business performance.
Provide guidance and support to colleagues through your technical knowledge and experience.
Identify opportunities to improve processes, increase quality, and reduce inefficiencies.
Maintain high standards of professionalism, compliance, and customer care.Assistant Aftersales Manager Requirements:
Previous experience in an Assistant Aftersales Manager, Service Manager, Workshop Controller, or similar leadership role within a franchised automotive dealership.
Strong knowledge of Aftersales operations and service department processes.
Experience using Keyloop/Kerridge dealership management systems.
A proven track record of delivering excellent customer service and achieving operational targets.
Strong leadership, organisational, and communication skills.
The ability to perform effectively in a fast-paced, commercially driven environment.
Proficiency in Microsoft Outlook, Excel, and Word.
Relevant automotive technical qualifications (NVQ, ATA, HFC, or equivalent) desirable.
A full UK driving licence with fewer than 9 penalty points.
The legal right to work in the UK.Benefits for the Assistant Aftersales Manager:
Competitive salary and bonus package.
33 days annual leave including bank holidays.
Annual leave purchase and sell scheme.
Pension scheme and life assurance.
Employee vehicle purchase programme.
Discounts on servicing, repairs and parts.
Cycle to Work scheme.
Employee discount platform.
One paid volunteering day each year.
Ongoing training and professional development.
Clear career progression opportunities.
Comprehensive induction and onboarding programme.Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Birmingham and West Midlands, today to discover more about this fantastic opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career
