The Role and Department The Customer Services Team is part of University Library and Collections (ULC). We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 during part of the academic year. Information Assistants contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience, through working on information points, answering queries, proactively providing information and assisting customers. Specific tasks across our sites include: visitor guiding; exhibition preparation; working on our Help and Information desk answering queries and assisting customers; supporting special events, student focused campaigns and engagement activities; undertaking user experience (UX) activities; circulation tasks including book returns and some re-shelving; maintenance of the collections; undertaking opening and closing routines, and maintaining study spaces and galleries. This post may work across Visitor and Library Services in our various museums, heritage buildings and libraries. The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week. This post will work across Visitor and Library Services in our various museums, heritage buildings and libraries. The role actively contributes to the frontline customer service provision, ensuring that all customers have a high-quality experience, through working on information points, answering queries, proactively providing information and assisting customers. Specific tasks across our sites include visitor guiding, exhibition preparation, working on our Help and Information desk answering queries and assisting customers, user engagement, supporting special events, circulation tasks including book returns and some re-shelving, maintenance of the collections, undertaking opening and closing routines and maintaining study spaces and galleries Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .