Were looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where youll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.
As a Customer Support Officer, youll act as a key link between customers, internal teams, and project stakeholders. Youll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.
Key responsibilities include:
1. Supporting the delivery of customer-focused projects and services
2. Acting as a main point of contact for customer enquiries and project updates
3. Coordinating tasks across internal teams to ensure on-time and high-quality delivery
4. Monitoring project progress, schedules, and performance
5. Identifying and managing risks, issues, and solutions
6. Gathering, analysing, and presenting customer and project data
7. Supporting continuous improvement and service enhancement initiative...