Our client, a software company providing secure communication solutions to companies and government bodies, is seeking an experienced and detail focused Client Support Administrator, to join them on a 12-month FTC. Although initially a contract role there is a strong possibility that it will become permanent, due to our clients ongoing plans for growth.
The role reports directly to the Sales Lead and is hybrid based, 2 days a week at the companys offices near to Kingston in Southwest London.
This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a smooth transition. Building and maintaining relationships with key customers and partner stakeholders, and being their first point of contact for questions related to software products and services. Collaborating closely with internal teams including Finance and Sales. Monitoring assigned accounts to identify early signs of issues before they escalate and managing/exceeding expectations, in addition to maintaining and updating supplier portals and Salesforce CRM.
Required Experience & Skills:
Previous experience in a B2B sales sup...