Salboy Manchester, England, United Kingdom
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Salboy Manchester, England, United Kingdom
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Location: Salford Crescent (with occasional travel across Manchester and nationwide)
Reporting to: Aftercare Manager
Role Overview
We are looking for a friendly, professional and proactive Aftercare Co-ordinator to join our team at Salford Crescent. You will play a key role in delivering a smooth aftercare experience for both homebuyers and tenants. Some travel to developments will be required, primarily within Manchester, with occasional overnight stays covered by the company.
Key Responsibilities
* Snagging and Handover Support: Assist with snagging inspections at the point of development completion
* Issue Resolution: Manage post-completion snagging issues, liaising with homeowners and contractors to coordinate remedial works
* Aftercare Management: Respond to general aftercare queries across all schemes and developments
* Tenant Support: Work with lettings agents to ensure tenant needs within our rental portfolio are met
Skills And Experience
* Proven customer service experience with a client-focused approach
* Excellent verbal and written communication skills, including a professional telephone manner
* Confident IT user, proficient in Microsoft Office
* Highly organised with the ability to manage and prioritise multiple tasks effectively
* Strong problem-solving skills and the ability to remain calm under pressure
* Self-motivated, proactive and detail-oriented
* Experience in a customer-facing role; property sector experience is an advantage
* Full UK driving licence required
* Must have the right to work in the United Kingdom
REF-223 216
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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