Scheme Manager (Non‑residential)
Salary: Starting salary at £28,785, with progression opportunities to £30,622 per annum. Full Time, 37 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday, 8.00am – 3.30pm). Permanent.
About the Role
We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Norwich. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible.
* Responsibility for delivering welfare, support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible.
* Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
* Allocating and lettings of empty homes within the schemes.
* Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community.
About You
The role is extremely customer focussed and partnership working will often be required in order to meet the customer’s needs. Experience of multi‑agency working and a good knowledge of local services is desirable. The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent, good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to tenants in social housing. Experience in a similar role is beneficial.
As the role requires attendance at Broadland premises, candidates must live within a 75‑minute commute of their office location (Norwich, NR1 1HU).
Benefits
* Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
* Generous contributory pension scheme.
* Access to an Employee Assistance Programme to support you when you need it.
* Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
* Lots of training opportunities.
* Many more – please see our benefits document available on our website!
Closing Date
Midnight on Wednesday 15 April 2026
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