About the role
As a Housekeeping Team Leader you will play a key role in delivering seamless service and exceptional guest experiences across the Housekeeping team while also supporting other areas across the hotel. You’ll work with a vibrant team of hospitality Partners who share the company’s values and co‑ownership spirit. This role requires a hands‑on approach, the ability to “roll up your sleeves” and work alongside the team. You will manage a team of housekeeping assistants, ensuring smooth daily operations across the hotel and other properties, building positive working relationships quickly and making decisions autonomously. The role offers opportunities to demonstrate people‑manager skills, knowledge of running a successful housekeeping operation and suggest improvements to processes to enhance efficiency and guest experience.
* Expected salary – Range starting from £28,500 (dependent on experience).
* Contract type – Permanent contract.
* Location – Odney Hotel, Cookham.
* Working pattern – Varied hours of full time work (37.5 hrs) across seven days on a rota basis. Earliest start 6am; latest finish 8pm, including weekends.
Key responsibilities
* Implement and supervise standards of housekeeping service across the hotel operation.
* Create a high‑performing and professional team; plan and manage shifts, rotas, holiday planning, sickness cover, training and administration; work closely with colleagues in Central Support, Reception and Events.
* Supervise all bookings and allocation of resources; oversee ordering, open and close down procedures and room standard checks.
* Ensure that all applicable hygiene and safety policies and procedures are implemented and followed.
* Allocate daily tasks, supervise work completed and resolve obstacles in maintaining standards.
* Ensure standards of uniform, PPE usage and grooming are adhered to in yourself and the team.
* Ensure Housekeeping Partners are correctly trained on cleanliness, room preparation, hygiene, safety, equipment and proper use of cleaning chemicals.
* Ensure training is up to date and correctly recorded.
* Respond to business demand and ensure resources are available to meet expected/planned demand.
* Identify and report maintenance issues, monitor progress and liaise with reception and maintenance departments to ensure timely resolution.
* Support the implementation of changes to ensure continuous innovation and improvements within the department in keeping with a 3‑star+ hospitality operation.
* Act as the first point of contact to resolve guest queries and requirements relating to the housekeeping operation.
* Act as a duty manager as required.
* Step in and deliver housekeeping services where necessary.
Essential skills/experience
* Relevant and proven experience in the supervision of a hospitality or housekeeping service.
* Self‑motivated and industrious.
* Competent in IT systems and able to use standard software.
* Excellent communication skills, both written and verbal, with meticulous attention to detail.
Desirable skills/experience
* Certificate in Level 3 Diploma in Hospitality Supervision (RQF) (Housekeeping Supervisor).
About Odney
The Odney Hotel is a country‑club hotel with rich history, set on 130 acres by the River Thames in Cookham, Berkshire. Guests can stay in one of five historic houses or an Airbnb‑style property, each maintaining its period look. The grounds include a private river stretch, water gardens, a pool and sports facilities. The main house, Lullebrook Manor and its grounds have inspired the classic novel The Wind in The Willows. Guests enjoy a wellbeing suite, afternoon tea terrace, bar and river‑view dining.
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