The Company
Our client is a leading IT solutions provider based in Bristol. The organisation is a major consumer of cloud services in Azure and Microsoft 365, supporting over 50 customers. It is a forward-thinking IT company that embraces emerging technology to deliver high-quality IT solutions to small and medium-sized businesses, corporate clients, and finance organisations.
The Role
On behalf of our client, we are seeking a Senior IT Systems Engineer & Escalation. In this role you will support and maintain an existing managed IT support client base while helping to develop and deliver new requirements. You will act as a senior engineer within the service desk, providing technical escalation support.
Responsibilities within this role will include:
Act as a technical escalation point to the IT service desk.
Assist with pre-sales technical support activities.
Provide technical support via support tickets and email.
Answer incoming support calls when required.
Complete BAU activities such as vulnerability management, patching, and backend systems troubleshooting.
Act as the primary technical lead in the event of a priority-one i...