A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.
This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.
Role & Responsibilities
* Provide end-to-end architectural ownership for a new CMDB and service management platform
* Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
* Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
* Support service taxonomy, dependency mapping, and service-centric operating models
* Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners
* Translate architecture into clear guidance to support delivery and go-live readiness
* Proven experience architecting ITSM / Service Management platforms (Helix, ServiceNow, or similar)
* Strong understanding of CMDB design, data models, and multi-source integrations
* Solid grounding in ITIL and service management operating models
* Experience working within enterprise architecture and design governance
* Confident stakeholder engagement across technical and non-technical teams
* Comfortable operating in fast-moving, ambiguous environments
#J-18808-Ljbffr