About HSB (UK and Ireland)
HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering‑based risk management activities in the UK and Ireland. The company is composed of the parent company HSB Engineering Insurance Limited, its subsidiaries HSB Engineering Inspection Services Limited, and the regulated MGA MD Insurance Services Limited, trading as Premier Guarantee or LABC Warranty.
Job Title
Head of Building Control Commercial & Partnerships
Location
Remote
Division
Premier Guarantee Building Control (HSB Building Warranty)
Reporting to
Director of Building Control
Job Purpose
Support the Director of Building Control in delivering a technically robust, profitable, competent, customer‑ and commercially focused compliant service. Lead and grow the specialist and commercial Building Control Team, manage partnership services and coordinate complex, commercial, mixed‑use and special projects to meet growth targets.
Key Responsibilities
* Oversee, manage, develop and grow a team of specialist building control professionals responsible for delivering commercial, complex, mixed‑use and special project building control functions, including managing the ‘higher‑risk building’ run‑off in line with agreed targets and KPIs.
* Support the Director of Building Control in promoting MDWSS building control services, particularly targeted growth in complex, commercial and partnership work. Lead relationships, customer engagement and promotional activities to maintain and grow profit‑generating income, and provide coordination support to the wider building control team.
* Provide leadership and oversight of the house type approval (HTA) system, working with the HTA Coordinator to develop, review and refine systems, processes and methodologies that ensure efficient, compliant and timely delivery for internal teams and external partners.
* Manage your own workload, including assessment of building regulation applications for complex, commercial, high‑rise and other non‑residential developments. Act as the primary client and designer/principal designer contact during design and construction phases, assessing detailed drawings and supporting information in line with procedures and performance targets.
* Assist in resolving problems related to initial notices, design approvals, site work and final certificates through persuasion, negotiation and, where required, formal proceedings.
* Undertake site inspections of ongoing or completed work to support team workload, and attend sites for pre‑start, principal designer, principal contractor or client meetings as appropriate.
* Support senior building control leadership in resource planning, business development, KPI achievement, monitoring developments and ensuring compliance with operational standards and professional conduct rules, while delivering profit in line with the Business Plan.
* Provide technical oversight of the Commercial and Partnership Team according to the Supervision and Technical Oversight Policies, acting as the ultimate escalation point for day‑to‑day technical queries.
* Contribute to the development and maintenance of technical and procedural audit processes, supporting technical audits of surveyors/inspectors to ensure service quality, compliance, achievement of objectives and adherence to KPIs.
* Assist in the provision of bespoke quotes for building control services, ensuring quotes are produced, communicated and recorded in line with policy and KPIs.
* Support in identifying, managing and responding to building control complaints, ensuring timely and successful resolution in line with agreed policies and procedures.
* Liaise with the Head of Building Control Regulatory Operations to develop and implement policies and procedures for complex, commercial, specialist and partnership work, and support the development of the company’s quality management system.
* Undertake any other reasonable duties appropriate to the role.
Skills & Experience
* Comprehensive knowledge of the Building Regulations, associated legislation, technical/procedural guidance, rules and construction standards.
* Basic understanding of general insurance principals and terminology.
* Strategic experience developing excellent processes and procedures.
* Experience of managing and leading remote teams.
* Ability to undertake site inspections to assess quality and cause/effect of building defects.
* Commercial awareness and ability to work as part of a team.
* Ability to create good working relationships with other construction professionals and members of the public.
* Ability to meet deadlines and manage own workload within agreed parameters.
* Working knowledge of Microsoft 365 suite of apps (Word, Excel, Outlook, SharePoint, etc.).
Qualifications and Educational Requirements
* Fully qualified Surveyor (MRICS, MCABE, MCIOB or similar) with management experience desirable, having minimum Class 2F and ideally 3G and 3H Registered Building Inspector, or be willing to work towards the demands of the role and the RBCA.
* Desirable Class 4 (Technical Manager) Registered Building Inspector or willingness and keenness to work towards attainment.
Personal Attributes
* Demonstrable initiative.
* Ability to motivate self and influence others.
* Excellent communication skills with a confident approach, capable of working across all levels of the business.
* Flexible personal approach.
* Ability to travel away from home where required for adequate and successful management of the team and projects.
* Full UK Driving Licence (Automatic or Manual).
Diversity, Equity & Inclusion
At HSB, Diversity, Equity and Inclusion foster innovation and resilience and enable us to act braver and better. We recognise diversity can be multi‑dimensional, intersectional and complex, and we aim to build a workforce that includes a wide range of racial, ethnic, sexual and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school and career experiences; and political, religious and personal beliefs. All candidates in consideration for any role may request a reasonable adjustment at any point in the recruitment process.
Benefits
* 25 days Annual Leave + Bank Holidays + Well‑being days
* Up to 13% Pension contribution
* Eligibility for an Annual Bonus
* Private Medical & Dental
* Life Assurance
* Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
* Study & continuing Professional Development Support
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