Company Description
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular venue for celebrations, featuring fine dining, lively bars, wellness and beauty therapies, luxurious suites and rooms, and versatile event spaces. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
Scope Of Position
The Host will greet and welcome guests, serve them in a friendly, timely, and efficient manner, and ensure an excellent guest and member experience. They will have extensive knowledge of menu offerings and systems informatics, maintain a clean and organized workspace, and communicate with reservations teams to handle bookings and special requests.
The Host will also support team members when required and relay guest feedback and requests to management.
Responsibilities
Operations
* Manage guest queries, bookings, and special requests efficiently and courteously.
* Maintain knowledge of the menu, products, and any special events or promotions.
* Follow reporting procedures for issues.
* Adhere to grooming standards, including uniform, cleanliness, and personal hygiene.
* Assist callers courteously, take messages accurately, and pass them promptly.
* Be familiar with the restaurant's seating arrangements.
* Escort guests to their tables and ensure their welfare.
* Orient guests about the restaurant, menu, and concept, and respond to inquiries about the brand and artworks displayed.
* Comply with security, fire, health, and safety regulations.
* Practice sustainable waste management and purchasing daily.
* Perform additional duties or support other departments as needed.
Health and Safety
* Report and rectify hazards immediately.
* Be familiar with emergency procedures.
* Ensure safety of persons and property, adhering to laws and regulations.
* Promote health and safety awareness within the department.
Qualifications
Essential
* Clear and efficient communication skills in English, verbal and written.
* Enthusiasm and commitment to delivering exceptional service.
* Proven ability to surprise and delight guests.
* Attention to detail and teamwork skills.
* Flexibility to adapt to various situations.
* Ability to provide high service levels under pressure.
* Strong time management and professional appearance.
Desirable
* Experience in luxury hotel environments with standards like LQA or Forbes 5*.
This document reflects current job content and is subject to change based on operational needs.
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