📌 *Office Manager – Ground Operations | Heathrow (Terminal 4 HQ)*
Location: Heathrow Airport – Terminal 4 (Head Office)
Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts)
Salary: Competitive (depending on experience) + benefits
_About Us_
We’re a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services. Our commitment to safety, operational excellence, and customer satisfaction drives everything we do.
*Role Overview*
As our Office Manager, you’ll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities.
*Key Responsibilities*
•Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management
•Manage uniforms, PPE, and logistics to support ramp and passenger services teams
•Maintain attendance and time‑tracking systems; monitor labour costs and report metrics weekly
•Administer office facilities: maintenance requests, vending, stationery, first aid, etc.
•Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies
•Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments
•Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements
•Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary
•Promote company values: integrity, safety, collaboration, quality of service
*Essential Experience & Skills*
•Proven administrative or office management experience (ideally in aviation/ground operations)
•Strong knowledge of Microsoft Office and office systems
•Experience with procurement processes, purchase orders, invoicing
•Exceptional organisation, prioritisation and attention to detail
•Excellent communication – verbal, written, and minute-taking skills
•Ability to work autonomously and under pressure
*Desirable*
•Understanding of airport and security procedures
•Prior exposure to HR / finance systems
•Experience supporting operational teams in a high-pressure environment
*Benefits*
•Competitive salary
•Health & wellbeing support
•Opportunities for professional development
•Engagement in aviation industry events
*How to Apply*
Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.