About Us The Company Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. Hybrid – London Bridge (In-office Tuesdays & Thursdays) EMEA Hours: 9:00 AM – 5:30 PM GMT The Role We’re looking for an enthusiastic and motivated Finance Operations Senior Specialist to join our team on a maternity cover contract. This role is perfect for someone who enjoys working in a dynamic environment, thrives under deadlines, and is passionate about delivering a smooth, accurate billing experience for clients across global entities. You will oversee part of the Finance Operations function and act as an escalation point. You’ll work closely with our Operations, Sales, Legal and Finance teams to ensure seamless processes and high customer satisfaction. Full training will be provided on our Dotdigital platform, HubSpot CRM, Deal Hub CPQ and SAGE accounting software. To succeed in this role, you’ll need to be confident, organised, proactive, and comfortable handling customer communication—including dispute management—with professionalism and clarity. You will report directly into the Head of Finance Operations. Key Responsibilities Sales Order Processing and Cancellations Oversee the sales order processing queue and deal desk queue, ensuring all tasks are completed within SLA. Oversee the cancellation processing queue, ensuring tasks are completed within SLA. Delegate tasks to the wider team and monitor performance. Handle billing escalations and ensure timely resolution. Maintain key monthly billrun tasks. Finance Operations, Sales Enablement & Training Train and enable teams on process changes or enhancements. Create clear and userfriendly documentation that supports consistent adoption. Provide supportive Finance Operations guidance—coaching, troubleshooting, and promoting best practices. Department Reconciliation Carry out monthly revenue fishing to ensure accuracy in billing audits. Produce MI on key departmental tasks to support analysis and informed decisionmaking. Data Maintenance Keep all systems up-to-date with accurate billing information, maintaining auditready data. Drive system adoption, track usage, and continuously improve internal workflows. Surface trends and insights to support leadership with datadriven decisions. Maintaining Key Functions Within SLA Ensure core functions under your remit are consistently delivered within SLA. Support monthly billrun closure within strict deadlines. Manage escalations from the wider team and provide solutions promptly. Working Hours & Location Hybrid role : In-office Tuesdays and Thursdays at our London Bridge head office. EMEA hours : 9:00 AM – 5:30 PM. This position is a 1 year maternity cover. About You You’ll be joining BizOps—a small-but-mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We’re doers. We’re problem-solvers. And we make it fun while we’re at it. We live by these values: ✅ We respond with a positive, can-do attitude ✅ We take ownership ✅ We collaborate, communicate and enable each other ✅ We are innovators ✅ We make things scalable, repeatable and robust ✅ We digitalize and eliminate manual processes ✅ We care about data quality (a lot!) ✅ We always operate with integrity ✅ We celebrate quick wins and our success ✅ We have fun! What Are We Looking For From You? Must-Haves 3 years in Finance Operations Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts—yes please) Strong grasp of sales order processes and enablement strategies Experience with problem solving Excellent communicator, trainer, and documenter Skilled stakeholder manager with the ability to gather requirements and align priorities Proactive, solutions-oriented, and always asking “how can we make this better?” A strong attention to detail Ability to work to tight deadlines and commitment to delivering quality work is essential Professional and passionate about providing great customer service Confident using IT systems and will have experience of working with data inputting Nice-to-Haves Experience SAGE 200 The ideal candidate will have between 1-3 years industry experience Why Join Us? Work with a dream team that’s global, talented, and endlessly supportive Build systems and solutions that have real business impact Enjoy autonomy, flexibility, and a people-first culture Make a difference in a company that’s growing, evolving, and full of heart Oh, and we love celebrating wins (did we mention cake? ) Interview Process 1. 15-min Screening Call – Say hi to our People Team 2. 1-hour Interview – Meet Fin Ops 3. 1-hour Final Interview – Meet our leadership Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.